Image Capture For Mac

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What should you do if Image Capture for Mac does not work? When you connect the iOS device to your MacBook, you might not find the Image Capture on your MacBook, or there are some error messages. Just learn more about the 7 efficient methods to fix Image Capture for Mac errors, as well as the best alternative from the article.

    Guide List

1. 6 Best Methods to Fix Image Capture for Mac Errors

Method 1: Remove the Corrupted Photos or Videos

If you cannot find the Image Capture for Mac, you should make sure the photos or videos are not corrupted. Of course, you can simply remove the corrupted image or video in the camera roll, or even the list file in a library on your computer. Especially when you want to import a large amount of photos or videos all at once.

Method 2: Disable iCloud Photo Library

Capture

When there is no photo or video showing in Image Capture for Mac, because the media files only stored in the iCloud rather than on your iPhone, you need to disable the iCloud Photo Library option and even Optimize Storage on the iPhone. Then the photos will be downloaded back to the phone and loaded on your MacBook after connection.

Method 3: Update Mac Operation System

Because of the new HEIC and HEVC format, some old Mac system versions are not compatible with the new iOS system. The media formats cannot be transferred nor opened normally on the Image Capture for Mac running macOS 10.12. You need to check your macOS system and update it to the latest version that is compatible with the iOS device.

Method 4: Change for Another USB Cable

Of course, change for another USB cable is another problem for Image Capture for Mac not showing up. When you have an error message as Unable to import photos Error 9912, it is caused by the connected USB cable or USB connection between the iPhone and your computer. Simply choose another USB cable to fix the issue or error.

Method 5: New Security and Privacy Requirements

Due to the new security and privacy requirements of macOS Mojave and macOS Catalina, the Image Capture for Mac will error out and fail after connection. Simply go to the System Preferences menu, in the Security & Privacy option, you can grant Image Capture the ability to have “Full Disk Access” to fix the problem.

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Method 6: Change Permission for Destination Folder

Because the folder or directory to which you are trying to import photos does not have the appropriate settings and permissions, you might get the error message Image Capture error 9934. Make sure that the destination folder and specific directory have permissions so you can write to the folder when you have the Image Capture for Mac error.

2. How to Transfer Files as Image Capture for Mac Alternative

What should you do if you still cannot transfer the files with Image Capture for Mac? In order to transfer all the media files from iPhone to computer, or vice versa, FoneTrans for iOS is an ultimate phone transfer to move data between different devices with ease. As the alternative of Image Capture for Mac, you not only transfer the media files, but also contacts, messages, voice memos and more. Moreover, you can also manage the contacts, make a ringtone, and even convert HEIC photos.

  1. Transfer photos, videos and others between device and computer.
  2. Sync the desired files for iPhone/iPad/iPod, computer and iTunes.
  3. Manage the desired files, add, edit, delete and even create a playlist.
  4. Automatically make your music and videos compatible with iOS.

FoneTrans for iOS

With FoneTrans for iOS, you will enjoy freedom to transfer your data from iPhone to computer. You can not only transfer iPhone text messages to computer, but also photos, videos and contacts can be moved to PC easily.

  • Transfer photos, videos, contacts, WhatsApp, and more data with ease.
  • Preview data before transferring.
  • iPhone, iPad and iPod touch are available.

Download and install the Image Capture for Mac alternative, launch the program on your MacBook. Connect the iPhone to your MacBook with the original USB cable. When you need to convert the HEIC photos, you can click the Toolbox option.

Choose the file format from the left menu, which you can select photos, music, videos, contacts, messages and others. It will detect and load all the files with different categories. Just select the desired one you want to transfer according to your requirement.

Once you have selected the desired files, you can click the Export to Mac option to choose the destination folder as the destination location as the alternative of Image Capture for Mac. When the process completes, there will be a popup message.

3. FAQs about Image Capture for Mac Problems

1. What Should You Do If Image Capture for Mac Not Work for Camera?

If you cannot transfer the photos and videos from the camera to a MacBook with Image Capture for Mac, you can install the related software to make sure the device is compatible with your Mac. Of course, you can simply connect the SD card to the Mac slot instead.

2. How to Display The Transferred Photos on Image Capture for Mac?

Download image capture for macbook proImage capture software for mac download

If you like to have an overview of the photos you have stored on your Mac, you have the option to display them together on one contact sheet via Image Capture for Mac. It enables you to generate a sheet without even closing the Image Capture app.

3. How to Take Photos with JPEG Format on Your iPhone?

When you have an error message, such as Image Capture error 9937, you can simply change a setting on your iPhone to fix the problem. On your iPhone and head to the Settings app, choose the Camera option and select the Most Compatible option from the Format option.

Conclusion

When you want to transfer the media files between your iPhone and a Mac via Image Capture for Mac, you might find some transferring problems. Just learn more about the 7 best solutions from the article. FoneTrans for iOS should be the ultimate solution to transfer all media files as the Image Capture for Mac alternative.

FoneTrans for iOS

With FoneTrans for iOS, you will enjoy freedom to transfer your data from iPhone to computer. You can not only transfer iPhone text messages to computer, but also photos, videos and contacts can be moved to PC easily.

  • Transfer photos, videos, contacts, WhatsApp, and more data with ease.
  • Preview data before transferring.
  • iPhone, iPad and iPod touch are available.

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Jay Walsh
July 3, 2020 at 1:40 PM
Categories: iPhone | View Comments


If you are an iPhone user with a Mac computer and need to save photos and videos from your iPhone's camera roll to your computer, many people often default to using Apple's free Image Capture application.

How does Image Capture work?

Image Capture App For Macbook Pro

  • You plug in your iPhone or iPad to your computer.

  • Open Image Capture.

  • Select your device and all your camera photos will populate.

  • You can select either 'Import All' or shift click to select only specific images you want to import to your computer.

For saving a few photos, Image Capture can be helpful and accomplish the task of copying a minimal amount of pictures to your computer. However, if you have a large amount of iPhone camera roll photos to save, Image Capture can sometimes be a bit cumbersome and buggy. We often have iPhone users write to us expressing their frustration with Image Capture. Here's one example:

'For a long time I have used the stock Mac application Image Capture to drag photos from my phone to my computer or external hard drives. That program is now very buggy and doesn't always transfer the photos and pictures without giving errors. Is there any work around or a Decipher Tools program that can help?'

Possible reasons why Image Capture sometimes crashes when importing photos?

  • Corrupt image or video in camera roll.

  • Corrupt .plist file in a library on your computer.

  • You are trying to import a very large amount of photos or videos all at once.

Image Capture errors and how to fix them

  • Unable to import photos Error 9912 - This error message can sometimes be caused by a faulty cable or USB connection between the phone and your computer. If you get this error, definitely try a different cable to see if that fixes the issue and error!

  • Image capture error 9956 - This specific error message often happens for macOS Mojave and macOS Catalina users due to the new security and privacy requirements that Apple has implemented. As a result, when you try to save photos or videos, the program will error out and fail. To fix this Image Capture error, you simply need grant Image Capture the ability to have 'Full Disk Access' which you can do via System Preferences in the Security & Privacy option.

  • Image capture error 9934 - If you are getting this error message it is usually because the folder or directory to which you are trying to import photos doesn't have the appropriate settings and permissions. By default, Image Capture will usually always try and save photos and videos to the Pictures folder on your Mac, however if you are trying to save photos elsewhere to another folder, make sure that the specific directory has permissions so you can write to the folder. This will usually fix this Image Capture error and solve the problem!

Alternative options to Image Capture for saving iPhone photos to a Mac computer.

Decipher Backup Browser is a desktop application that will let any iPhone or iPad user view and save all the photos and videos in their iTunes backup.

The free trial of Decipher Backup Browser will enable you to browse photos and videos in the backup so you can immediately see if there are any images you want to save to computer. Also, unlike Image Capture, Decipher Backup Browser works on both Mac and Windows machines in case you are a dual Mac / PC user.

Meanwhile, for Mac users who want a reliable program that is an alternative to Image Capture and can save large amounts of camera photos and videos to computer without any errors, Decipher Backup Browser is a great option!

Steps to save photos from iPhone to computer

  1. Back up your iPhone on your computer.

  2. Launch Decipher Backup Browser.

  3. Choose a backup that has iPhone photos you want to save.

  4. Select photos or choose 'Save All' to import all the photos to your computer.

Image Capture Download For Mac

Here's an example of Decipher Backup Browser's easy-to-use interface where you select a backup and then can export iPhone camera roll photos to your computer.


Flexibility to save all photos or only export specific pictures

For users that want to save large amounts of iPhone photos from the camera roll to any computer, you can either choose the 'Save All' option to import all your photos to your Mac or you can select only specific photos you want should you not need to transfer all your camera roll images.

Pro tip: There is also the option of selecting 'All Photos / Videos in Backup' to see every single image contained in your iTunes backup!

Whether you are a professional photographer or just someone who likes to take lots of photos with your iPhone, it's important to have reliable software to effectively manage importing your photos from iPhone to your computer or external hard drive.

Download

If you use a Mac and have ever experienced issues with Image Capture, we recommend downloading the free trial of Decipher Backup Browser to see if the software is helpful for your personal needs when capturing and saving iPhone camera roll pictures and videos.

Download Image Capture For Macbook Pro

If you have any questions feel free to get in touch with us via our support page and one of our staff from either our San Francisco or Phoenix offices will email you back!